Start a Return

Return Centre

At Pawmate Pets, we want you and your pet to be completely satisfied with your purchase.

If you wish to request a return, please complete the form below within 30 days of receiving your order.

To help us process your request as quickly as possible, please include:

• Order Number
• Full Name
• Email Address
• Reason for Return
• Photos of the item (if damaged, defective, or incorrect)

Once your request has been submitted, our support team will review it and get back to you within 24–48 business hours with the next steps.

We appreciate your patience and look forward to assisting you.