Terms of service

Terms of Service

Last Updated: 15 June 2026,

Welcome to Pawmate Pets. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

Overview

Throughout the site, the terms "we", "us", and "our" refer to Pawmate Pets. By visiting our website and/or purchasing products from us, you engage in our service and agree to be bound by these Terms of Service.

If you do not agree with any part of these terms, you should not access the website or use our services.

Online Store Terms

By using this website, you confirm that:

You are at least 18 years old or have permission from a parent or guardian.
You will not use our products for any unlawful purpose.
You will not violate any applicable laws or regulations.

Any breach of these terms may result in the termination of your access to our services.

Products and Pricing

We strive to ensure all product descriptions, images, and pricing are accurate. However, we reserve the right to:

Modify product information without notice
Correct pricing errors
Discontinue products at any time
Limit quantities available for purchase

Colors and product appearance may vary slightly depending on your device or screen settings.

Orders

We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear fraudulent or violate these Terms of Service.

If we cancel an order after payment has been received, a full refund will be issued to the original payment method.

Shipping and Delivery

Delivery times provided on our website are estimates only and are not guaranteed.

Pawmate Pets is not responsible for delays caused by:

Shipping carriers
Customs processing
Public holidays
Weather conditions
Events beyond our reasonable control

Customers are responsible for providing accurate shipping information.

Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Please review our Refund Policy for information regarding eligibility, return procedures, and refund processing times.

Intellectual Property

All content on this website, including but not limited to:

Logos
Graphics
Images
Product descriptions
Website design
Text content

is the property of Pawmate Pets and may not be copied, reproduced, or distributed without written permission.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party websites.

Limitation of Liability

To the fullest extent permitted by law, Pawmate Pets shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid by the customer for the product in question.

Australian Consumer Rights

Nothing in these Terms of Service excludes, restricts, or modifies any rights available under Australian Consumer Law or other applicable consumer protection legislation.

Customers may be entitled to remedies including repair, replacement, or refund where products fail to meet consumer guarantees.