Terms of service

TERMS OF SERVICE

Last Updated: MAY 26, 2026

Welcome to PAWMATE PETS. Throughout this website, the terms “we,” “us,” and “our” refer to PAWMATE PETS. By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service (“Terms”).

Please read these Terms carefully before using our website.

1. Acceptance of Terms

By visiting our website and/or purchasing products from PAWMATE PETS, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or guardian.

If you do not agree with these Terms, please refrain from using our website.

2. Store Information

PAWMATE PETS is an online retail business offering premium pet products, accessories, and related items designed to enhance the wellbeing, comfort, and lifestyle of pets and their owners.

We reserve the right to modify, discontinue, or update products, pricing, and services without prior notice.

3. Product Information & Accuracy

We strive to ensure all product descriptions, specifications, images, and pricing displayed on our website are accurate and presented professionally.

However:

Minor variations in colours or appearance may occur due to screen settings.
Product packaging or specifications may change without prior notice.
We do not guarantee that all information will always be completely error-free.

We reserve the right to correct errors, inaccuracies, or omissions at any time.

4. Pricing & Payments

All prices displayed are shown in the applicable store currency and may be updated without notice.

We accept secure payment methods provided at checkout, including supported credit cards, digital wallets, and approved payment providers.

Orders will only be processed once payment has been successfully authorised.

5. Order Acceptance & Cancellation

Once an order is placed, you will receive an order confirmation email.

PAWMATE PETS reserves the right to:

Refuse or cancel orders at our discretion
Limit quantities purchased
Cancel orders suspected of fraud, abuse, or unauthorised activity
Cancel orders due to pricing or inventory errors

If payment has already been processed for a cancelled order, an appropriate refund will be issued.

6. Shipping & Delivery

We aim to dispatch orders efficiently and provide reliable delivery experiences.

Delivery estimates provided are guidelines only and may vary due to:

Carrier delays
Weather conditions
Customs processing
Peak periods or unforeseen disruptions

PAWMATE PETS is not responsible for delays outside our reasonable control.

Customers are responsible for ensuring shipping information provided is accurate.

7. Returns & Refunds

Our Returns & Refund Policy forms part of these Terms.

If you are unsatisfied with your purchase, please review our Refund Policy or contact our support team at:

Email: [EMAIL]

Items returned must comply with our return eligibility requirements.

8. Intellectual Property

All content appearing on PAWMATE PETS, including:

Logos
Branding
Product descriptions
Graphics
Images
Website design
Written content

remains the intellectual property of PAWMATE PETS and may not be copied, reproduced, distributed, or used without written permission.

9. Acceptable Use

You agree not to:

Use our website for unlawful purposes
Attempt unauthorised access to systems or infrastructure
Distribute malicious software or harmful code
Misrepresent identity or information
Interfere with website performance or security

Violation of these Terms may result in restricted access or termination of service.

10. Limitation of Liability

To the maximum extent permitted by law, PAWMATE PETS shall not be liable for:

Indirect or incidental damages
Loss of profits
Data loss
Service interruptions
Delivery delays beyond our control

Products sold through PAWMATE PETS are provided on an “as available” basis without warranties beyond those required under applicable consumer protection laws.

Nothing in these Terms excludes rights granted under applicable consumer legislation.