Shipping policy

SHIPPING POLICY

Last Updated: MAY 26, 2026

At PAWMATE PETS, we are committed to delivering premium pet essentials with care, efficiency, and transparency. Below you will find important information regarding shipping, order processing, and delivery expectations.

Order Processing

Orders are processed Monday through Friday (excluding public holidays).

Please allow 1–3 business days for order processing before shipment.

During peak periods, promotional events, or holidays, processing times may be slightly extended.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details (where available).

Shipping Timeframes

Estimated delivery times:

Standard Shipping: 5–12 business days
Express Shipping : 3–8 business days

International Shipping
Delivery times vary depending on destination and customs processing requirements.

Please note that delivery estimates are provided as guidelines only and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout.

We may periodically offer:

Free Shipping promotions
Discounted shipping campaigns
Limited-time shipping offers

Applicable shipping costs will always be displayed before payment is completed.

Tracking Your Order

Once your order has been shipped, tracking information will be sent via email.

Tracking updates may take 24–72 hours to appear after shipment confirmation.

If you have not received tracking details within several business days, please contact our support team.

Delivery Delays

While we work closely with our logistics partners to ensure timely delivery, delays may occasionally occur due to:

High shipping volumes
Customs clearance procedures
Weather disruptions
Carrier operational delays
Public holidays
Unforeseen circumstances beyond our control

PAWMATE PETS appreciates your patience and understanding should delays occur.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

PAWMATE PETS is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided during checkout.

If you notice an error in your shipping details, please contact us immediately.