Privacy policy

Privacy Policy

Last Updated: 15 june 2026,

At Pawmate Pets ("we", "our", or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

Information We Collect

When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect the following information:

Name
Email address
Phone number
Billing and shipping address
Payment information
Order history
IP address and device information
Website browsing activity

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and services
Prevent fraud and unauthorized transactions
Send promotional emails and marketing communications (where permitted)

Payment Security

We do not store your complete payment details. Payments are securely processed through trusted third-party payment providers. Your payment information is encrypted and handled in accordance with industry security standards.

Marketing Communications

If you subscribe to our email list, we may send you updates about new products, promotions, and special offers.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences
Improve website performance
Analyze website traffic
Deliver relevant advertising

You can manage cookie preferences through your browser settings.

Sharing Your Information

We may share your information with trusted third-party service providers who help us operate our business, including:

Payment processors
Shipping and logistics providers
Marketing and email service providers
Website analytics providers

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.